The President of the Office of Competition and Consumer Protection is the central authority of the government administration competent for competition and consumer protection. It carries out proceedings in cases concerning recognition of contractual provisions in agreement forms as abusive and cases concerning practices infringing collective consumers interests. The OCCP may prohibit practices recognised as infringement of collective consumer interests and impose financial penalties on entrepreneurs committing such practices. A practice infringing collective consumer interests shall mean any activity of an undertaking which is unlawful, contrary to established custom, and detrimental to such interests, in particular:
Receipt of complaints and reports
Complaints about and reports on practices committed by entrepreneurs, including financial service providers infringing collective consumer interests may be submitted:
A complaint or reports – if reasonable – may but does not have to be a basis for proceedings concerning the infringements of collective consumer interests. The President of the Office of Competition and Consumer Protection is not obliged to instigate the proceedings in each reported case. Furthermore, the applicant will not be a party to the proceedings concerning these infringements.